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Answers to all your questions.

 

General

What is Voicemail & Missed Call Alert?

When someone calls you and you don’t answer or you're unreachable, Voicemail gives the caller the option to leave a voice message for you, which you can play and listen to at your convenience.

In case caller decides not to leave a voicemail for you when you're unreachable, you'll receive a Missed Call Alert.

How much does Voicemail cost?

Voicemail is completely free for users of the app. Normal calling rates may apply for callers using regular phone lines.

Is InstaVoice Voicemail supported in my country?

Following is the list of supported countries (carriers):

  • Albania (Eagle)
  • Austria (A1 Telekom, T-Mobile)
  • Belgium (Proximus, Mobistar, BASE)
  • Bolivia (Nuevatel)
  • Burundi (Smart)
  • Canada (Telus Mobility, Rogers Wireless, Bell Mobility, MTS Mobility, SaskTel, Fido, WIND Mobile, Mobilicity)
  • Congo (Airtel)
  • Czech Republic (T-Mobile, Telefonica O2, Vodafone)
  • DRC (Orange Vodacom, Airtel)
  • France (Orange, SFR, Bouygues Telecom, Virgin Mobile, NRJ Mobile, Free Mobile)
  • Gabon (Moov)
  • Ghana (Vodafone, Glo, Airtel, Tigo, MTN prepaid)
  • India (Idea Andhra Pradesh, Idea Tamil Nadu)
  • Ireland (Meteor, Vodafone)
  • Lesotho (Econet)
  • Luxembourg (Post, Tango)
  • Malawi (TNM)
  • Mozambique (Mcel)
  • Netherlands (KPN, Vodafone, Telfort, T-Mobile)
  • Nigeria (Airtel, 9mobile, MTN)
  • Poland (T-Mobile, Orange, Plus, Play)
  • Portugal (Vodafone, NOS (Optimus), MEO (TMN))
  • Rwanda (Airtel, MTN)
  • Senegal (Tigo)
  • Slovakia (Orange, Telkom, Telefonica O2)
  • South Africa (Vodacom, MTN, Cell C, Telkom, Virgin Mobile)
  • Spain (Movistar (Telefonica), Vodafone, Orange (France Telecom), Yoigo (TeliaSonera), Euskaltel)
  • Switzerland (Orange, Swisscom NATEL, Sunrise)
  • Uganda (Warid, MTN, Uganda Telecom, Smart)
  • UK (O2, British Telecom, Vodafone, Everything Everywhere, Three, Virgin Mobile)
  • USA (Verizon, AT&T, Sprint, T-Mobile, US Cellular, C Spire Wireless, Cricket (Leap Wireless), Alltel, Edge Wireless, MetroPCS, nTelos, Plateau Wireless, Cellular 29)
  • Zambia (MTN)
How do I turn on Voicemail & Missed Call Alerts - it sounds great?

In case you are not activated by the carrier, you can activate Voicemail using the InstaVoice App. Once you're signed in, select your carrier and follow the instructions to activate Voicemail & Missed Call Alerts.

You can also enable Voicemail from settings: Go to Settings > InstaVoice Setup and follow the instructions. Voicemail & Missed Call Alert activation is dependent on your service provider as well as phone type. Kindly contact us directly if you have any concerns.

Once activated, you'll start receiving Voicemails and Missed Call Alerts.

What is the Voicemail activation code for my carrier?

Click here to find the activation code for your carrier.

How do I deactivate Voicemail?

Click here in case you have uninstalled the App and want to get back to carrier voicemail or send us an email at support@instavoice.com

What are these three tabs: Voicemails, Missed calls & Chats?

With a clean and simple layout for displaying different type of messages: voice mail, missed call and chats, Tabs make it easier to view and access new or old messages.

  • Voicemails: Users can now access all his or her received and sent voice mails listed from the latest to the oldest collated in a single screen. With a single tap, user can now listen to any of his or her voicemail
  • Missed Calls: All missed calls collated in an easy to view list. With a single click, user can call the user right back
  • Chats: All messages, including voicemail, missed call and InstaVoice chat messages, the user has received from each friend are listed down with an unread badge count. User can tap on any of the friends chat to go into the conversation screen and view the history of interaction or send an InstaVoice message.
How do I withdraw a sent Voicemail?

Long press on any sent Voicemail for the withdraw option. Withdrawn Voicemail will be deleted from recipient's inbox and account.

What are email notifications?

With email notifications, you can receive Voicemail & Missed Call alerts on your email address.

Enable email notifications in Settings > Email Notifications.

How do I change email time zone?

In Settings > Email Notifications > Time zone, select the desired email time zone.

What is the Contacts Screen?

Contacts screen lists all your contacts, so that you can easily send voice messages to any of your friends. It also identifies contacts who are on InstaVoice.

What are credits and how do I use them?

Credits allow you to use additional features of the InstaVoice App. You can use the InstaVoice credits to transcribe voicemails and voice messages,as well as to send international messages (text,image and voice) to users not on InstaVoice App.

How much do the credits cost?

You can purchase 100 credits for just $0.99 from google play store in countries wherever applicable.

Why are there different message colors?

These colors represent the type of message you send or receive:

Green - InstaVoice sent by you

Blue - InstaVoice received from your friend

Orange - Blogs message

Red - Voicemail message

Grey - Message to a Non InstaVoice friend

Voicemail Transcription

Is transcription available in all countries by default?
The transcription service is available by default only in these countries by default: US, UK and Canada.
Apart from these countries the users can enable manual transcription by going to the InstaVoice App > Settings > Enable Transcription
Can I automatically convert Voice to text for all my upcoming voicemails?

No. As of now, you can only manually click on the transcription icon to receive transcription.

How much does Transcription cost?

The cost per transcribed message is uniform 2 InstaVoice credits.

What payment methods do you support?

We support Google Play Store payment only as of now.

Can I share the transcribed text?

Yes, you can share the transcribed text irrespective of the fact whether the recipient has transcription facility available or not.

What languages does transcription engine support?

Currently, we support only English (US).

How accurate is the transcription?

The transcription is done by a software and sometimes proper nouns and complex words are not transcribed perfectly. The transcription confidence is shown after every transcription.

What happens when the transcription quality is very low?
The transcription quality may be low due to the following reasons:
  • Blank audio message
  • Poor audio quality
  • Excessive background noise
  • Message sent in a language other than English
  • Improper pronunciation of words, etc.
In the above cases,the user will be shown the message: Voice to text for this voicemail is not available”.
Do I get charged even if transcription quality is low?

Yes, irrespective of the transcription quality you are charged two credits for the attempt. However, if you have poor internet connection and you were unable to reach our server, then you are exempted from any charges.

It shows me a message” Insufficient credit balance” when I click on the transcription icon. How should I proceed to recharge?

You have the option to buy more credits in the slide screen when you click on the menu icon.

Sending a Voice Message

How do I compose a message before sending?

Click on the compose button (with the pencil icon) and select a friend to whom you want to send a message. On the conversation screen, click on the mic icon to record a voice message.

Who can I send an InstaVoice Voice message?

You can send an InstaVoice message to anyone. If they are also an InstaVoice user they can listen to the message for free using the InstaVoice application on their phone. If not, they will get a Voice SMS notification (charged by the carrier at normal messaging rates) that a message is available and they can listen to it, as well as reply back to you.

Can I reply to voice messages?

Of course! You can reply to any voice message you receive, including voicemail, directly from your InstaVoice phone application.

How do I change the recording time limit when I record a message?

Go to Settings to change the recording limits to 30 seconds, 1 minute or 2 minutes.

I liked a message and now I want to share it with many friends. How can I do that?

You can long tap on the message, and select "Share via InstaVoice"; you will get a list of friends on InstaVoice with whom you can share this message.

Why am I unable to send more messages to my friend who isn't on InstaVoice?

For fair usage, there may be a limit set to the number of messages you can send to a non InstaVoice user. When that non InstaVoice user sends you a reply, the limit resets and you can send further messages.

Conversation Screen

Why are some messages on the left and some on the right?

InstaVoice shows the messages sent by you on the right, and messages received from your friend on the left

I don't want my location to be shared with every message I send. What do I do?

Go to Settings > Chat and disable sending location.

What are all those symbols when I long tap on a message?

These symbols indicate all of the things you can do with your message, including:

- Favorite

- Share a Voice Message

- Post as a Blog

- Post to Facebook (requires your permission)

- Post to Twitter (requires your permission)

- Delete

Groups

How to create a group?

On clicking the compose button, you are shown an option "New group". Tap on the new group option. You'll need to add at least two friends and specify a group name. Additionally, you can add a group picture.

How to edit a group?

In conversation screen, click on more option or info option > Edit group. Only owners of a group can edit a group.

How to leave a group?

In conversation screen, click on more option or info option > Leave group. Only members other than the owner of a group can leave a group.

Social Media Sharing

How can I share a message on my Facebook wall so that all my Facebook friends see it?

You need to first connect the InstaVoice App to Facebook. Go to Settings in the app and connect to Facebook. Once you are connected, long tap the message you did like to share and then click on the Facebook icon to share on Facebook.

How can I send a voice message to my Facebook friend?

You need to first connect the InstaVoice app to Facebook. Go to Settings in the app and connect to Facebook. Once you are connected, go to Friends > Facebook tab, and select your friend to send them a voice message.

How can I share a message on Twitter?

You need to first connect the InstaVoice app to Twitter. Go to Settings in the app and connect to Twitter. Once you are connected, long tap a message and share on Twitter.

Note: All features may not be available on the InstaVoice Windows app.

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