China Airlines has a daily service from Sydney to Taiwan leaving just before curfew at 22:10, arriving in Taipei early the next morning. I received confirmation for my payment. Save yourself money. I asked them do not hang me there month by month. I can't believe simply grading the ticket can take them 1 hour to figure out. I travel China Airlines each time I visit South East Asia. 3 hour before I check in for my flight at Shanghai (PVG), I decided to upgrade to business class. Here is my experience time line: Mar 24: Sent me the application form. Across a number of speed tests I ran, downloads typically ranged from a … A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). I reviewed China Airlines’ 777-300ER business classin 2016, and was generally impressed (at least since I had low expectations going in) In 2018 a reader published a guest review of China Airlines’ A350-900 business classon a regional flight; it looked great, but I wondered how service compared on long haul flights. As a physically disabled person requiring mobility service dog I was denied access because China Airlines … China Airlines is continuing to promote superior aviation safety as well as eco-friendly, innovative and attentive services that provide travelers with the perfect travel experience. We value your privacy. New China Airlines Economy Class cabins offer an elegant, comfortable and enjoyable travel experience. To monitor your behaviour on CHINA-AIRLINES.com and to tailor the content and advertisements to your preferences (via personalised advertisements), third parties and social media networks also place tracking cookies on the website. For more information about reviews on ConsumerAffairs.com please visit our Unsubscribe easily. I cancelled the fight but was charged $200 cancellation fee ($100 for each person in the booking). They overcame the reputation of a lousy airline with old planes and a debatable safety record to become one of the safest airlines in Asia with some of the newest jets. The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. China Airlines is the first Internationsl Airlines in Taiwan established since 1959. Extremely unprofessional and unpleasant experience. It was packed in a towel and padded case inside of my suitcase. China Airlines has horrible customer service! I arrived at LAX at around 10PM for my 12:05AM flight to Taipei. I got called back and was told their ticketing office has already processed it last week, and after check with our accounting department it should credit back in July statement. In total, the airline flies to 35 countries. 65 China Airlines reviews. A link has directed you to this review. This profile has not been claimed by the company. Best flight I’ve had in a long time! I walked away impressed with my first flight with China Airlines, Though the food didn’t feel particularly premium, it tasted pretty good overall. Copyright © 2021 Consumers Unified LLC. China Airlines is the best. They treat their customers well. https://www.airlinequality.com/airline-reviews/china-airlines I certainly wouldn’t hesitate to fly this product again — and with Delta Diamond Medallion status to requal… PTO and work-life balance Explore PTO allowances, work-life balance and flexibility and parental leave. These were not ordinary surfboards but surf guns, heavy duty boards made for big surf. Jun 29: Called their 800 number and was told I had to contact their SF office and asked me email to a new email address (sfosdci@china-airliens.com, previous it was sfosales@). There was no notice no explanation given to me. Our slimline seats offer more legroom, and the HD monitor lets you select and enjoy media on demand as soon as your journey begin. https://www.airlinequality.com/airline-reviews/china-southern-airlines Since the time I booked the flight 5 months ago, the flight times were changed at least 5 times. Each seat faces away from the aisle, giving you a good amount of privacy. Even though we bought the higher class of ticket that should easy to change, they acted like they were doing a favor to cancel a return flight without charging extra. Further, my laptop was damaged. The feeling is basically like signing a contract that has unfair conditions and then being told you should have read the fine print. flies the modern Airbus A350-900 to Australia, and to major destinations within Europe and the US. The site had no space for a middle name. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). But China Airlines refused to refund. July 29: Followed up again and I was told that the one who handled my case was off recently and me to give them my ticket number again so that then can check again. 65 China Airlines reviews. Covid 19 Updates. The crew was solid and, most importantly, I found the seat to be comfortable. While the rest of the airport is pretty quiet at 10PM, Tom Bradley International Airport is bustling at that hour. This full-service airline's fleet numbers 88 planes, with 115 destinations, both domestic and international, offered to dozens of cities within Asia, Europe, North America, and beyond. It was super difficult to even find a phone number to call in the UK to ask about changing the flight. I will never fly another airline again! It’s worth noting that despite the name, China Airlines does not actually originate from mainland China, but rather from the little island of Taiwan. I was flying from Thailand to Canada. Mar 26: Asked me change the refund to credit card. China Airlines did not offer me any meal or accommodation to compensate for this inconvenience. Since my cancellation was due to China Airlines' change of schedule, the $200 cancellation fee should be waived. China Airlines, the flagship carrier of Taiwan, currently has 14 Airbus A350 aircrafts with a reverse herringbone business class. April 8: I followed up and get responded on April 16 asking me fill the form again and I reminded I already sent to them then got response on April 20 telling me they will process the refund shortly. My boards arrived damaged. I ended up waiting in line 3 times and got super frustrated. I sent back filled form the next day. Its location on this page may change next time you visit. If the worker have to refund out of their own pocket, please let me know. We tried to use an inflatable pillow for my kids on the window seats and she made up her own rules of how to use it. I am really disappointed. China Airlines has been named the best turnaround airline worldwide. China Airlines is also one of the 20 SkyTeam Alliance member airlines. May 14: Followed up and got no response. Flight attendants are always willing to help immediately when there is a need. These are mainly used on long haul routes to Australia, Europe and North America, but during the day the airline also uses these aircrafts on … Be the first one to find this review helpful. When I spotted the ~$1,900 business class sale fare from Taipei to Sydney and back last autumn, I used the opportunity of a China Airlines review post (more than what was then a theoretical onward trip to New Zealand) to push me over the edge of buying it.. Other factors influenced my decision as well, of course. So I double checked my last month statement and found the refunded is indeed there. As I was worked at the airport and need to face the different passsngers everyday and handled all difference cases, so I learned a lot of the skills to handle the difficulties and improved my EQ on work . They have a policy that doesn't allow name changes and need a legal document to prove the misspelled name is in fact the same person as the person on the travel document. Thank you, you have successfully subscribed to our newsletter! I then contacted China Airlines to inform them. Setting foot into our cabins is like stepping into a traditional Chinese landscape painting. Write a review. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The actual flight was great though! Serving this route is one of several Airbus A350-900s in the China Airlines fleet. Update: See here for a 2020 review of China Airlines’ A350 business class.. china-airlines.com Visit this website china-airlines.com. China Airlines (CAL; Chinese: 中華航空; pinyin: Zhōnghuá Hángkōng) is the state-owned national carrier of the Republic of China (Taiwan), and one of its two major airlines along with EVA Air.It is headquartered in Taipei Taoyuan International Airport and operates over 1400 flights weekly (including 91 pure cargo flights) to 102 cities across Asia, Europe, North America, and Oceania. Somehow these are more legitimate in their eyes. China Airlines business class on both their 777-300ER and A350 is in a reverse herringbone configuration, laid out 1-2-1 across the cabin. ** Jenny is the worst and most rude person to my wife and kids. HAVE YOU EVER HAD ANY THIS EXPERIENCE WITH AN AIRLINE COMPANY? From their hub at Taipei Taoyuan Airport, you can then transit to destinations across Europe and Asia. I asked an Agent to speak on my behalf for a hotel room but was denied. I cannot possibly understand how each board had identical damage despite being checked into the ticketing counter packed separately. The primary operating base is in Taipei, with a concentrated emphasis on Songshan, Kaohsiun and Hong Kong. Just thought I would share my experience when you are considering who to fly home next time. To Canada so rude and ignorant to my family and myself person to my family the largest airline Taiwan! Booked 2 tickets to fly home next time you visit no space for a middle.! 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