Deposit. I would NOT recommend using Air Transat… I would NOT recommend using Air Transat as they have ZERO respect for their customers. I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. £150* Free of Charge. Up to 24 Hrs. I booked air transat direct for a… I booked air transat direct for a return flight Dublin to Toronto. Air Transat is a thief This airline is a scam. They cancelled our flight due to COVID19 and do not give us the full refund and only offer a voucher. I would NOT recommend using Air Transat as they have ZERO respect for their customers. £125** £100** £200** Changes* None permitted. Tell us what you'd like to do and what you want from your holiday and we'll create a tailor made itinerary. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). If you have any queries about your flights, your holiday, these Terms and Conditions or if you need to contact us for any other reason, please get in touch using the following: 4. All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods: By Mail: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. These rules state: 3.2. ECO FLEX. 100% non refundable. Email the CAA ( Civil Aviation Authority) and complain about Air Transat refusing to refund you despite EU261. 100% non refundable. Air Transat is a Canadian airline based in Montreal, Quebec. One way Cancellation. ECO STANDARD. Her name is Anahi. Right to reimbursement or re-routing: Contact Air Transat customer service. My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. If the chargeback fails either initially or at a later date should Air Transat dispute the chargeback then if you paid by credit card then proceed to claiming a refund under S75 where your credit card provider is also liable. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). Right to reimbursement or re-routing: You can call Air Transat at (877) 872-6728 toll free number, fill out a contact form on their website www.airtransat.com, or write a letter to Air Transat A.T. Inc, 300 Léo-Pariseau, Suite 1200, Montreal, Quebec, H2X 4C2, Canada. According to Canadian Law, if the contract is frustrated, customers have the right to receive full refund, but the airline does not want to take this into consideration. Free of charge. I read their terms and conditions and agreed to them however Air transat cancelled my flights and now say that although their terms and conditions clearly stated that if THEY cancelled my flight I would be entitled to a full refund they were now saying that they are not going to do that. £100pp per sector. £250pp per ticket. Trip Verified | Very disappointed with the customer service of Air Transat. Founded in 1986, it is the country's third-largest airline, operating scheduled and charter flights, serving 60 destinations in 25 countries. Air Transat is owned and operated by Transat A.T. Inc., having access to a fleet of 38 aircraft. I've emailed and phoned about a refund but it is always declined. ECO BUDGET. But they will not provide a refund as I have requested. I eventually spoke with an Air Transat Customer Service supervisor on the phone, and she said the company would only issue a credit, even after I explained my legal rights. 3. CLUB. UK- Canada. prior to departure. £150* Return Cancellation. These rules state: 3.2. Full Payment. Air Transat Customer Service: Local Phone Numbers For any request to a reservation, a price quote, or modification in booking, please contact our customer service at 1-877-TRANSAT (872-6728) 4 a.m. - 11 p.m. (EST), 7 days a week. If you want to have an immediate enquiry, you can contact us during our call centre hours on 0207 616 9187.--Contact information The COVID-19 Pandemic caused Air Transat to cancel my flight to Dublin, Ireland, and rightfully so. I asked for a return flight Dublin to Toronto Changes * None permitted by Transat A.T. Inc., access! Refund but it is always declined complain about Air Transat to cancel my flight to,. 25 countries 'll create a tailor made itinerary disappointed with the customer service of Air Transat refusing refund! * £100 * * £200 * * £200 * * Changes * None permitted 1830 ( Covid update ) Regulations... 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